Home > About Partnering For Quality

In 2012, the Partnering for Quality Program was established with the goal of implementing Ontario’s Chronic Disease Prevention and Management (CDPM) Framework. It became apparent that primary care faced many challenges with the transformation agenda. The PFQ Program has since evolved its approach/mandate into a Practice Facilitation Model evidenced by a growing body of research while realizing the quadruple aim.

The Partnering for Quality – Practice Facilitation Program offers a:

·         ONE window approach for primary care.

·         ONE contact to help manage the volume of requests at a pace that not only alleviates change fatigue, but supports organizations connection with primary care in a more meaningful way and when THEY are ready and open to adopting new technology, new tools, new guidelines etc.)

·         PFQ offers ONE trusted relationship that facilitates change within practices at a pace that won’t impact the delivery of patient care (using a variety of methodologies).

·         Practice Facilitators work with primary care teams of all models and act as catalysts for change using a self-management approach.

Partnering for Quality supports a quality improvement approach within Primary Care and broader system partners. This program is focused on improving chronic disease prevention and management (CDPM) by: 
We currently support close to 400 primary care physicians and their staff—altogether, that’s upwards of 2500 stakeholders. We work with an extended network of individuals from primary care practices across the SW region, including solo practice physicians, Family Health Teams, Family Health Organizations, Family Health Groups, Family Health Networks, Nurse Practitioner Led Clinics and Community Health Centres.

These teams access the services of the Quality Improvement and Digital Health Coaches. The services the team provides vary and can be tailored based on the needs of the practice (see below for a brief listing of supports the team can provide).


The PFQ team is comprised of:
Program Lead: Rachel LaBonté  
Quality Improvement Coaches: Danielle Denomme and Lindsay (Sleeth) Taleski
Digital Health Coaches: Wendi Jerrett, Kevin Newcombe, and Phil Dalton
Administrative Assistant: Candice Beselaere

For more information, please visit About Our Team.


The Quality Improvement Coaches guides primary care teams through quality improvement methodology, problem definition and root cause analysis. In addition, they assist teams in preparing a data collection strategy to measure and validate quality improvement initiatives. 

The Digital Health Coaches works with teams to optimize the use of electronic medical records (EMR) for data input and extraction. They also helps to establish peer-to-peer support for knowledge sharing and transferring within the teams and with other primary care teams who may be experiencing similar challenges.  

The benefit to working with the PFQ Team is to enhance primary care practice’s ability to use population health to align their clinical practices and programming thus positioning them to better meet the needs of their patients. Ultimately, the end result is that patients will feel there is a robust “health care team” working with them to support them in the management of their chronic condition and to prevent complications along the way.


In 2018, there we 2 additional ‘arms’ of the PFQ program:

·         The Digital Coalition (DC) which is an active partnership of information technology champions, be they physicians, executive directors, or IT personnel from clinics throughout the South West. These folks work with our PFQ team to coordinate the creation and spread of digital tools that they need throughout their practices and;

·         The New Primary Care Provider Orientation which brings new primary care practitioners together for an orientation to their local area, introduce them to supports in their community such as, but not limited to, Public Health, Mental Health, Home & Community Care etc.


Listed below are just some of the supports provided by the PFQ team:

·         Building capacity with the primary care team by reinforcing EMR software bench strength and succession planning

·         Coaching the pitfalls of “free text” versus template/stamp, ICD coding and standard data input processes to meet voluntary and involuntary reporting 

·         Coaching how to extract data for population care management

·         Coach teams through structured Quality Improvement (QI) methodology in a user friendly, approachable and achievable manner

·         Teach/coach teams in implementation of QI tools/skills – including process mapping, brainstorming, process shadowing

·         Facilitating team building sessions with entire teams or smaller groups within teams

·         Facilitate connections with community resources such as, but not limited to: 

Please contact us for more information and or to access our services at info@partneringforquality.ca  and find us on twitter @Digi_Coalition

Partnering for Quality is a South West LHIN Regional Program.
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