Home > About Partnering For Quality

Partnering for Quality supports a quality improvement approach within Primary Care and broader system partners. This program is focused on improving chronic disease prevention and management (CDPM) by: 
  • Using Ontario’s CDPM framework
  • Strengthening collaboration between system partners 
  • Sharing information across the continuum of care
  • Enabling improved information management and
  • Actively engaging patients in self-care
The PFQ team works with physicians and their teams from any Primary Care Model in our region (i.e. solo practice physicians, Family Health Teams, Family Health Organizations, Family Health Groups, and Community Health Centres, etc.).

As an important component of PFQ program support, the PFQ team focuses on information management and effective use of technology. The eHealth coach will provide ongoing support for the optimization of IM and IT as an essential component of quality improvement and chronic disease prevention and management.

As of September, 2016, the PFQ team supports over 350 physicians and their teams from across the South West LHIN. These teams access the services of the Quality Improvement and eHealth Coaches. The services the team provides vary and can be tailored based on the needs of the practice (see below for a brief listing of supports the team can provide).

The PFQ team is comprised of: Rachel LaBonté, Program Lead; Jennifer Jackson, Quality Improvement Coach; Rose Peacock, Quality Improvement Coach; Wendi Jerrett, Digital Health Coach; Kevin Newcombe, Digital Health Coach; Danielle Denomme, Digital Health Coach; and Darlene Alexander, Administrative Assistant. For more information, please visit About Our Team.

The Quality Improvement Coach guides primary care teams through quality improvement methodology, problem definition and root cause analysis. In addition, she assists teams in preparing a data collection strategy to measure and validate quality improvement initiatives. 

The eHealth Coach works with teams to optimize the use of electronic medical records (EMR) for data input and extraction. She also helps to establish peer-to-peer support for knowledge sharing and transferring within the teams and with other primary care teams who may be experiencing similar challenges.  

The benefit to working with the PFQ Team is to enhance primary care practice’s ability to use population health to align their clinical practices and programming thus positioning them to better meet the needs of their patients. Ultimately, the end result is that patients will feel there is a robust “health care team” working with them to support them in the management of their chronic condition and to prevent complications along the way.

Listed below are just some of the supports provided by the PFQ team:
  • Building capacity with the primary care team by reinforcing EMR software bench strength and succession planning
  • Teaching stamp, template and flow sheet creation to generate reports
  • Coaching the pitfalls of “free text” versus template/stamp, ICD coding and standard data input processes to meet voluntary and involuntary reporting 
  • Coaching how to extract data for population care management
  • EMR training sessions led by eHealth coach or vendor when necessary
  • Establishing peer to peer support so that knowledge sharing and transfer is occurring amongst teams and not just within teams
  • Identify common issues across teams with electronic record systems (i.e. software), advocacy for resolutions and follow-up with vendor or other product support personnel
  • Coach teams through structured Quality Improvement (QI) methodology in a user friendly, approachable and achievable manner
  • Coach teams through problem definition and root cause analysis
  • Assist teams prepare a data collection strategy to ensure QI initiatives are measured and validated
  • Teach/coach teams in implementation of QI tools/skills – including process mapping, brainstorming, process shadowing
  • Facilitating team building sessions with entire teams or smaller groups within teams
  • Helping teams get connected to and work in close partnership with community resources such as, but not limited to: 
    • Diabetes education programs (DEPs) 
    • South West Community Care Access Centre (South West CCAC)
    • Mental health and addiction support programs
    • Public health units



Partnering for Quality is a South West LHIN Regional Program.
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